Customer Service Representative - Verizon

Company Name:
NY Marketing Firm, LLC
NY Marketing Firm is currently hiring entry level individuals with a marketing and customer care background for the Customer Service Representative position for our office located in White Plains on South Broadway! We market for large Fortune 500 companies. We specialize in dealing with customers on behalf of these companies to help them keep their existing customers happy and acquire new customers as well.
Our marketing techniques cater to their needs by speaking directly to our clients and providing them with immediate results. This overall marketing approach enhances client brand loyalty, which translates into increased revenues and success, creating a positive long lasting impression.
What we are looking for is:
Empathy and genuine concern in order to be able to take the appropriate action
Effective communication skills
Good negotiation skills; being able to carry out customers' requests and meet customer demands in the best possible way as to conduct profitable business
Self-control and being able to remain polite when under pressure
Strong work ethics, which is vital in this business
Great organizational, team player and leadership skills
Motivation and hunger to be successful!!!!
Your Primary responsibilities include but are not limited to:
- Working with customer service manager to ensure proper customer service is being delivered
- Consulting with customers about their product or service needs or their wants.
- Analyze what the customer says they want and need then tailor it to what our firm offers
- Investigate what products and services the customer will need even if they may not know what they need
- Probing as to what they want and present what they feel they may need dependent on their needs and wants
- Middle liaison between the workers (technicians and whoever supplies the products or services) and the customers
This is an Entry-Level position. The right candidate will be provided with the proper training.
If you believe you are the one that we are looking for, please submit your resume!

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