Customer Service Specialist
2.
7 White Plains, NY White Plains, NY Full-time Full-time $24.
04 an hour $24.
04 an hour 13 days ago 13 days ago 13 days ago CVR is looking for a professional, well-organized, compassionate individual with great attention to detail to serve as a Customer Service Specialist.
This position will service participants in assisting low-income families and individuals, who may include homeless, elderly, or disabled, to secure affordable housing and improved living conditions with the goal of improved quality of life and self-sufficiency.
General Responsibilities Include:
Perform and complete annual re-certifications, interim re-certifications, new admissions, transfers, port outs, port ins, special program referrals (as assigned), terminations, and rent increases for the Housing Choice Voucher Program participants for Affordable Housing.
Notify participants and owners of the results of interim re-certification.
Collect re-certification information, including income and any other required documentation for the administration of the HCV program.
Schedule re-certifications and appointments with participants; interview participants for Affordable Housing.
Monitor participant moves and lease terminations for Affordable Housing.
Accurately enter data into appropriate databases.
Conduct briefing with tenants to explain HUD, and administrative plan guidelines Accurately prepare weekly reports on re-certification and other reports.
Candidates must have:
Bachelor's degree or at least 3 years equivalent experience working with economically and socially disadvantaged individuals and or families Attention to Detail Basic Math skills Excellent Organization skills Excellent Customer Service skills Intermediate knowledge of Microsoft Office applications:
Outlook, Word, and Excel Must be able to perform assigned tasks in a remote work environment when required Must have the ability to adapt to a changing work environment Must be able to meet productivity and accuracy requirements Must have critical thinking skills Job Type:
Full-time Pay:
$24.
04 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Education:
Bachelor's (Preferred)
Experience:
Banking:
3 years (Preferred) Eligibility:
3 years (Preferred) Section 8:
3 years (Preferred) Customer service:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 White Plains, NY White Plains, NY Full-time Full-time $24.
04 an hour $24.
04 an hour 13 days ago 13 days ago 13 days ago CVR is looking for a professional, well-organized, compassionate individual with great attention to detail to serve as a Customer Service Specialist.
This position will service participants in assisting low-income families and individuals, who may include homeless, elderly, or disabled, to secure affordable housing and improved living conditions with the goal of improved quality of life and self-sufficiency.
General Responsibilities Include:
Perform and complete annual re-certifications, interim re-certifications, new admissions, transfers, port outs, port ins, special program referrals (as assigned), terminations, and rent increases for the Housing Choice Voucher Program participants for Affordable Housing.
Notify participants and owners of the results of interim re-certification.
Collect re-certification information, including income and any other required documentation for the administration of the HCV program.
Schedule re-certifications and appointments with participants; interview participants for Affordable Housing.
Monitor participant moves and lease terminations for Affordable Housing.
Accurately enter data into appropriate databases.
Conduct briefing with tenants to explain HUD, and administrative plan guidelines Accurately prepare weekly reports on re-certification and other reports.
Candidates must have:
Bachelor's degree or at least 3 years equivalent experience working with economically and socially disadvantaged individuals and or families Attention to Detail Basic Math skills Excellent Organization skills Excellent Customer Service skills Intermediate knowledge of Microsoft Office applications:
Outlook, Word, and Excel Must be able to perform assigned tasks in a remote work environment when required Must have the ability to adapt to a changing work environment Must be able to meet productivity and accuracy requirements Must have critical thinking skills Job Type:
Full-time Pay:
$24.
04 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Education:
Bachelor's (Preferred)
Experience:
Banking:
3 years (Preferred) Eligibility:
3 years (Preferred) Section 8:
3 years (Preferred) Customer service:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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