Mobile Billing and Technical Support Analyst
UCI's Direct client is looking for a Mobile Billing and Technical Support Analyst to work for our client at New York.
Skillso Proven experience in supporting mobile devices (iOS) in an enterprise environment.
o Proven experience in customer service.
o Strong knowledge of Microsoft Office products (Excel, Word, etc.
) is required.
o Working experience with ServiceNow o Strong mathematical and analytical skills are required.
o Excellent communication skills, both verbal and written, are required for dealing with customers, and staff from various departments.
o Ability to consistently meet strict deadlines while prioritizing and managing multiple tasks and maintaining a high level of attention to detail.
o Ability to represent NYPA to all internal and external customers.
o Ability to analyze billing data and invoices for accuracy and use sound judgment regarding data inconsistencies to independently resolve issues is required.
o Ability to assist Billing Representatives in resolving issues.
Seek guidance from others as appropriate.
o The ability to address various billing / usage data requests from internal and external customers.
o Proactive in achieving goals and can work independently, with minor guidance from superiors.
o The ability, when delegated by management, to assist with directing the work of Billing Representatives as required.
o Ability to identify potential incorrect charges, question and correct them intelligently with guidance and supervision.
o Familiarity with Mobile Device Management (MDM) solutions and experience in configuring and managing mobile devices using MDM tools.
o Strong knowledge of mobile operating systems, device configurations, and mobile applications.
Education & Certificationso High School Diploma required with a minimum of 5 years of experience in a corporate billing or analytical role is required, or o Associate degree in a business relevant field with a minimum of 2 years of experience in a corporate billing or analytical role is required.
(4 years degrees are a plus) o Minimum of 1 year work experience with ITSM tools, ServiceNow experience preferred.
o Minimum of 2 years work experience supporting IOS mobile devices o Minimum of 2 years work experience with mobile account portal management UCI is an award winning, minority and women owned certified business with a 25-year successful track record of providing high quality information technology services to our clients and our business partners.
UCI specializes in placing IT consultants with a focus on serving the Public Sector, Utilities, Transportation, Health & Human Services, and Financial Services Industries.
Our Vision is to be our customers IT services provider of choice; satisfying their needs by exceeding expectations through excellence delivery while maximizing value.
Our Values are the basis for our actions; they are commitments we make to our customers, employees, and partners.
We strive to develop sustainable relationships based on trust, responsiveness and accountability Recommended Skills Attention To Detail Billing Communication Customer Service It Service Management Mathematics Estimated Salary: $20 to $28 per hour based on qualifications.
Skillso Proven experience in supporting mobile devices (iOS) in an enterprise environment.
o Proven experience in customer service.
o Strong knowledge of Microsoft Office products (Excel, Word, etc.
) is required.
o Working experience with ServiceNow o Strong mathematical and analytical skills are required.
o Excellent communication skills, both verbal and written, are required for dealing with customers, and staff from various departments.
o Ability to consistently meet strict deadlines while prioritizing and managing multiple tasks and maintaining a high level of attention to detail.
o Ability to represent NYPA to all internal and external customers.
o Ability to analyze billing data and invoices for accuracy and use sound judgment regarding data inconsistencies to independently resolve issues is required.
o Ability to assist Billing Representatives in resolving issues.
Seek guidance from others as appropriate.
o The ability to address various billing / usage data requests from internal and external customers.
o Proactive in achieving goals and can work independently, with minor guidance from superiors.
o The ability, when delegated by management, to assist with directing the work of Billing Representatives as required.
o Ability to identify potential incorrect charges, question and correct them intelligently with guidance and supervision.
o Familiarity with Mobile Device Management (MDM) solutions and experience in configuring and managing mobile devices using MDM tools.
o Strong knowledge of mobile operating systems, device configurations, and mobile applications.
Education & Certificationso High School Diploma required with a minimum of 5 years of experience in a corporate billing or analytical role is required, or o Associate degree in a business relevant field with a minimum of 2 years of experience in a corporate billing or analytical role is required.
(4 years degrees are a plus) o Minimum of 1 year work experience with ITSM tools, ServiceNow experience preferred.
o Minimum of 2 years work experience supporting IOS mobile devices o Minimum of 2 years work experience with mobile account portal management UCI is an award winning, minority and women owned certified business with a 25-year successful track record of providing high quality information technology services to our clients and our business partners.
UCI specializes in placing IT consultants with a focus on serving the Public Sector, Utilities, Transportation, Health & Human Services, and Financial Services Industries.
Our Vision is to be our customers IT services provider of choice; satisfying their needs by exceeding expectations through excellence delivery while maximizing value.
Our Values are the basis for our actions; they are commitments we make to our customers, employees, and partners.
We strive to develop sustainable relationships based on trust, responsiveness and accountability Recommended Skills Attention To Detail Billing Communication Customer Service It Service Management Mathematics Estimated Salary: $20 to $28 per hour based on qualifications.
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