Director, Operations, eCommerce - Social Commerce
Position Summary What you'll do This role is open to candidates who live near or are willing to relocate to one of our office locations in Hoboken, NJ / San Bruno, CA / Bentonville, AR.
About the Social Commerce Team We are focused on creating innovative customer experiences that shape the future of retail and commerce.
Walmart is an early pioneer in social commerce -an area that is fundamentally transforming the way people discover and shop - through our efforts in shoppable livestreaming, social shopping tools and partnerships, and platforms like Walmart Creator.
Our ultimate goal is to create cutting-edge experiences that shorten the distance between product inspiration and purchase and make it easy for customers to shop.
You'll make an impact by Owns and drives an eCommerce P&L focused on driving social commerce through the execution of large-scale, complex projects that generate revenue, offset operational expenses, and mitigate loss.
Allocates or influences budget spending through data-driven decisions; identifies and executes improvement opportunities; lead A/B tests; develops creative solutions; and prioritizes assignments to meet business needs.
Experienced at developing eCommerce activations that leverage customer segmentation insights.
Develops strategic roadmaps and recommendations by sourcing, organizing, analyzing, and interpreting data and information; providing insight on current and future business trends; identifies, creates and communicates trends; developing and implementing scorecards; translating data analysis into recommendations aligned with business objectives.
Leads partnerships with key stakeholders across Product, Design, Site Merchandising and Engineering, developing new innovations and tools for on-site discovery and conversion; leveraging best practices and competitive intelligence; to improve the customer experience.
Communicates strategic plans and business updates to cross-functional senior leaders; ensures successful rollout and implementations across broader eCommerce audience Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
You'll sweep us off our feet if Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart's business model.
Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans and initiatives.
Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.
Supports strategies and drives initiatives that attract and retain diverse and inclusive talent; builds high-performing teams; embraces diversity in all its forms; and actively supports diversity goal programs.
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Creates a discipline and focus around developing talent, builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best The above information has been designed to indicate the general nature and level of work performed in the role.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
The full Job Description can be made available as part of the hiring process.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance.
Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer:
Walmart, Inc.
is an Equal Opportunity Employer - By Choice.
We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them.
That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
Who We Are:
Join Walmart and your work could help over 275 million global customers live better every week.
Yes, we are the Fortune #1 company.
But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work.
A career at Walmart is where the world's most complex challenges meet a kinder way of life.
Our mission spreads far beyond the walls of our stores.
Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.
From day one, you'll be empowered and equipped to do the best work of your life.
careers.
walmart.
com At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https:
//one.
walmart.
com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.
Walmart at https:
//bit.
ly/3iOOb1J.
The annual salary range for this position is $140,000.
00-$260,000.
00 Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include:
- Regional Pay Zone (RPZ) (based on location) - Stock equity incentives Minimum Qualifications Outlined below are the required minimum qualifications for this position.
If none are listed, there are no minimum qualifications.
Minimum Qualifications Bachelor's degree in Business Administration, Engineering, Operations, or related field and 5 years' experience in operations, project management, or related area OR 7 years' experience in operations, project management, or related area.
3 years' supervisory experience.
Preferred Qualifications Outlined below are the optional preferred qualifications for this position.
If none are listed, there are no preferred qualifications.
Leading a cross-functional team Masters:
Business Administration Project Management - Project Management Professional - Certification Primary Location 121 River St, Hoboken, NJ 07030-5989, United States of America Recommended Skills Business Administration Business Planning Business Requirements Coaching And Mentoring Competitive Intelligence Corporate Social Responsibility Estimated Salary: $20 to $28 per hour based on qualifications.
About the Social Commerce Team We are focused on creating innovative customer experiences that shape the future of retail and commerce.
Walmart is an early pioneer in social commerce -an area that is fundamentally transforming the way people discover and shop - through our efforts in shoppable livestreaming, social shopping tools and partnerships, and platforms like Walmart Creator.
Our ultimate goal is to create cutting-edge experiences that shorten the distance between product inspiration and purchase and make it easy for customers to shop.
You'll make an impact by Owns and drives an eCommerce P&L focused on driving social commerce through the execution of large-scale, complex projects that generate revenue, offset operational expenses, and mitigate loss.
Allocates or influences budget spending through data-driven decisions; identifies and executes improvement opportunities; lead A/B tests; develops creative solutions; and prioritizes assignments to meet business needs.
Experienced at developing eCommerce activations that leverage customer segmentation insights.
Develops strategic roadmaps and recommendations by sourcing, organizing, analyzing, and interpreting data and information; providing insight on current and future business trends; identifies, creates and communicates trends; developing and implementing scorecards; translating data analysis into recommendations aligned with business objectives.
Leads partnerships with key stakeholders across Product, Design, Site Merchandising and Engineering, developing new innovations and tools for on-site discovery and conversion; leveraging best practices and competitive intelligence; to improve the customer experience.
Communicates strategic plans and business updates to cross-functional senior leaders; ensures successful rollout and implementations across broader eCommerce audience Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
You'll sweep us off our feet if Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart's business model.
Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans and initiatives.
Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.
Supports strategies and drives initiatives that attract and retain diverse and inclusive talent; builds high-performing teams; embraces diversity in all its forms; and actively supports diversity goal programs.
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Creates a discipline and focus around developing talent, builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best The above information has been designed to indicate the general nature and level of work performed in the role.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
The full Job Description can be made available as part of the hiring process.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance.
Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer:
Walmart, Inc.
is an Equal Opportunity Employer - By Choice.
We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them.
That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
Who We Are:
Join Walmart and your work could help over 275 million global customers live better every week.
Yes, we are the Fortune #1 company.
But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work.
A career at Walmart is where the world's most complex challenges meet a kinder way of life.
Our mission spreads far beyond the walls of our stores.
Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.
From day one, you'll be empowered and equipped to do the best work of your life.
careers.
walmart.
com At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https:
//one.
walmart.
com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.
Walmart at https:
//bit.
ly/3iOOb1J.
The annual salary range for this position is $140,000.
00-$260,000.
00 Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include:
- Regional Pay Zone (RPZ) (based on location) - Stock equity incentives Minimum Qualifications Outlined below are the required minimum qualifications for this position.
If none are listed, there are no minimum qualifications.
Minimum Qualifications Bachelor's degree in Business Administration, Engineering, Operations, or related field and 5 years' experience in operations, project management, or related area OR 7 years' experience in operations, project management, or related area.
3 years' supervisory experience.
Preferred Qualifications Outlined below are the optional preferred qualifications for this position.
If none are listed, there are no preferred qualifications.
Leading a cross-functional team Masters:
Business Administration Project Management - Project Management Professional - Certification Primary Location 121 River St, Hoboken, NJ 07030-5989, United States of America Recommended Skills Business Administration Business Planning Business Requirements Coaching And Mentoring Competitive Intelligence Corporate Social Responsibility Estimated Salary: $20 to $28 per hour based on qualifications.
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