Patient Services Flight Scheduler
Flynn Barrett Consulting LLC Flynn Barrett Consulting LLC White Plains, NY White Plains, NY Full-time Full-time $50,000 - $70,000 a year $50,000 - $70,000 a year 21 hours ago 21 hours ago 21 hours ago Responsible for registering and booking patients in accordance with the guidelines as established in the Corporate Angel Network (CAN) manual, completing the full, end-to-end patient centered process.
The Flight Scheduler is a vital team member in the patient services department who identifies and schedules corporate flights that will transport cancer patients to specialized medical centers.
The Scheduler is responsible for maximizing the cancer patient experience and flight completion rate by scheduling flights, completing patient registrations, and maintaining a good partnership with corporate flight departments.
Key
Responsibilities:
Coordinates patient registrations, including collecting travel dates, doctor information, and finalizing medical verification.
Maintains and updates aircraft schedules on a regular and timely basis.
Interfaces with corporate flight departments to identify potential flight options and works within company protocols to secure seats.
Identifies flight options and gains approval from flight departments and patients.
Secures weekly seats with companies who have a regularly scheduled flight route.
Works with Senior Manager to schedule and provide alternative flight options and additional patient resources.
Anticipates potential issues with patient cases and provides solutions in advance.
Follows up with companies and patients after flights to ensure satisfaction and identify any areas of improvement.
Identifies and implements new, effective ways to improve the scheduling process.
Educates patients and medical community on benefits of private travel, particularly for cancer patients in active treatments.
Helps patients overcome flight concerns/objections.
Provides patients with guidelines and backup plans in case of changes/cancellations.
Communicates with patients throughout the flight scheduling process to keep them engaged and up to date with developments.
Acts as a sounding board to volunteers by answering questions and supporting their work in real time.
Requirements Bachelor's Degree required.
2-4 years of experience preferred Proficient in Microsoft Office Ability to learn and use in-house database Interpersonal skills/compassionate/professional to deal with cancer patients and medical centers Highly organized and motivated Self manages and able to manage and motivate others Job Type:
Full-time Pay:
$50,000.
00 - $70,000.
00 per year
Benefits:
Health insurance Paid time off Medical specialties:
Oncology Schedule:
Monday to Friday On call Ability to commute/relocate:
White Plains, NY 10604:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
3 years (Required) Medical terminology:
1 year (Preferred) Computer skills:
4 years (Required) Work Location:
One location.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Flight Scheduler is a vital team member in the patient services department who identifies and schedules corporate flights that will transport cancer patients to specialized medical centers.
The Scheduler is responsible for maximizing the cancer patient experience and flight completion rate by scheduling flights, completing patient registrations, and maintaining a good partnership with corporate flight departments.
Key
Responsibilities:
Coordinates patient registrations, including collecting travel dates, doctor information, and finalizing medical verification.
Maintains and updates aircraft schedules on a regular and timely basis.
Interfaces with corporate flight departments to identify potential flight options and works within company protocols to secure seats.
Identifies flight options and gains approval from flight departments and patients.
Secures weekly seats with companies who have a regularly scheduled flight route.
Works with Senior Manager to schedule and provide alternative flight options and additional patient resources.
Anticipates potential issues with patient cases and provides solutions in advance.
Follows up with companies and patients after flights to ensure satisfaction and identify any areas of improvement.
Identifies and implements new, effective ways to improve the scheduling process.
Educates patients and medical community on benefits of private travel, particularly for cancer patients in active treatments.
Helps patients overcome flight concerns/objections.
Provides patients with guidelines and backup plans in case of changes/cancellations.
Communicates with patients throughout the flight scheduling process to keep them engaged and up to date with developments.
Acts as a sounding board to volunteers by answering questions and supporting their work in real time.
Requirements Bachelor's Degree required.
2-4 years of experience preferred Proficient in Microsoft Office Ability to learn and use in-house database Interpersonal skills/compassionate/professional to deal with cancer patients and medical centers Highly organized and motivated Self manages and able to manage and motivate others Job Type:
Full-time Pay:
$50,000.
00 - $70,000.
00 per year
Benefits:
Health insurance Paid time off Medical specialties:
Oncology Schedule:
Monday to Friday On call Ability to commute/relocate:
White Plains, NY 10604:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
3 years (Required) Medical terminology:
1 year (Preferred) Computer skills:
4 years (Required) Work Location:
One location.
Estimated Salary: $20 to $28 per hour based on qualifications.
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